InterContinental Hotels Group (IHG) is one of the oldest and most respected players in the hospitality market. Their design standards are a symphony of tradition and modern technology. In 2026, IHG prioritizes 'Seamless Hospitality', where the reception zone serves as a bridge between brand history and the guest's digital future. We examine how the chain's brands (from luxury InterContinental to family-friendly Holiday Inn) design their entry groups and which furniture and lighting requirements allow IHG to maintain the loyalty of millions of travelers.
InterContinental: Luxury Without Hassle
For the flagship **InterContinental** brand, the reception is an altar of service. 2026 standards demand the use of massive, 'heavy' materials: polished bronze, rare granite varieties, and hand-finished leather. The desk is designed to emphasize a personalized approach to every guest. There's no place for self-service here; every contact is a ritual. We help integrate hidden IT systems into classic designs so no detail disturbs the atmosphere of eternal prestige.
Holiday Inn: Open Lobby and Functionality
Democratic Comfort
In **Holiday Inn** and **Holiday Inn Express**, the reception operates on the 'Open Lobby' principle. This is a multi-tasking zone where administrators not only register guests but also assist with navigation, food ordering, or tour booking. Desks here are more compact and mobile. In 2026, IHG recommends using wear-resistant HPL plastics and composite materials that are easy to clean and look new despite massive foot traffic.
